Privacy Policy
Queen Charles ("we", "us") is a creative agency and production house based in Sydney, Australia. This policy explains how we handle personal information collected through queencharles.com.au, in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
What we collect. When you contact us or request a quote through this site, we collect the information you provide — typically your name, email address, phone number, company and details of your enquiry. Our website also collects standard analytics data (pages visited, device type, approximate location, referral source) through Google Analytics, and our hosting platform, Tilda, may set functional cookies necessary for the site to operate.
How we use it. We use your information to respond to enquiries, prepare quotes and proposals, deliver our services, and occasionally to follow up on your enquiry. We use analytics data to understand how the site is used and improve it. We do not sell personal information, and we don't share it with third parties except the service providers that make the site and our business run (such as hosting, analytics and email providers), or where required by law.
Cookies and analytics. You can control or disable cookies in your browser settings, and opt out of Google Analytics via Google's opt-out tools. The site will still function.
Storage and security. Information is stored with reputable providers who maintain their own security measures. We keep personal information only as long as needed for the purposes above or as required by law.
Access and correction. You can request access to, correction of, or deletion of the personal information we hold about you by contacting us at hello@queencharles.com.au. If you have a concern about how we've handled your information, contact us first — and you're also entitled to contact the Office of the Australian Information Commissioner (oaic.gov.au).
Contact. Queen Charles, Sydney NSW, Australia. ABN: 85 654 340 833. This policy was last updated July 2026.